Updated on 22 Mar 2020
CampingCo takes pride in being completely transparent with our members. Here is a comprehensive list of fees for certain scenarios after you have confirmed your reservation.
Cancellation made more than 14 days before booking start: Full refund in the form of credits
Cancellation made before 7 days of booking start: 50% of the booking fee in the form of credits
Cancellation made after 7 days of booking start: No Refund
Cancellation of postponed bookings: No refund
Cancellation made after booking start: No Refund
(Cancellation refund will be done through the original payment method within 7- 10 business days)
Cancellations during Covid lockdown - 100% of the booking amount is refunded in terms of credits valid for 365 days from the time of booking
Extension post start # / Late return
Extension fees of Rs.220/hr is applicable which is subject to availability
Refund is not applicable
Pricing plan change
Pricing plan (free km per hour) cannot be changed post booking creation. Pricing will be charged on half an hour basis.
Discount is applicable only on trips of a duration equal to or greater than INR 10,000 at the time of booking. Discount is applicable only on the booking fee (excluding refundable deposit, if any) paid in advance to book the car. CampingCo reserves the right to cancel a booking if any unwarranted use of a discount coupon is identified.
In case of No Fuel bookings, the vehicle should be returned by the Member, upon the completion of the booking, with fuel at the same level as at the start of the booking.
If the Vehicle is returned with lesser fuel than the fuel level at the start of the trip then Refuelling penalty will be applicable.
No refund will be applicable if car is returned with excess fuel.
The Vehicle may be enabled with speed governor in compliance with the applicable Government regulations, that limits speed of the Vehicle upto 80 km/h.
Breakdown of vehicle
1. The Member shall be responsible for the costs related to the repair, recovery, and loss of use of any CampingCo vehicle resulting from any of the foregoing, up to the current damage fee, as set forth in the Fee Policy / Rate Schedule (if such costs are because of the fault of the Member or if the fault is not directly established to any other person/ entity, or where any cost is not paid / reimbursed by the insurer of CampingCo vehicles or the insurer of the other vehicle involved in the accident).
2. Where the Member is not responsible for the breakdown of the CampingCo vehicle, CampingCo shall refund an amount equal to the cost of the unused hours of such booking. Further, CampingCo shall not be liable for any further costs borne by the Member as a consequence of the breakdown of the CampingCo vehicle
Usage of Driving Credits
Customers will be able to use CampingCo credits upto 30% of Booking amount after adjustment for discounts (excluding refundable deposit, if any) or upto 10,000 whichever is lesser
Also, a list of penalties that can be levied if members violate certain CampingCo community rules.
Returning the vehicle to the wrong location
₹10,000 + Full hourly fee for use of the vehicle + Full late fee until the vehicle is returned to the correct location
Traffic and Parking violations
Full payment of fines + ₹500 per 30 days late in payment
Bookings would stand cancelled if after 4 hours of booking start time the customer still doesn’t show up.
No refunds would be applicable
Overspeeding = 125 km/hr
₹2500 (over and above any government fines that may have been levied)
Standard cleaning fees of Rs.500 is applicable in case of intensive cleaning amount charged would be Rs.1000
₹1,000 + applicable damage costs related to interiors
The member will be liable for the full cost of damage to the vehicle + miscellaneous expenses arising out of the damages.
Recommendation- CampingCo would recommend that the member consult the RC Documents of the rented vehicle for information as to the correct fuel type.
Key not returned at end of reservation
₹10000 + replacement cost, if not returned within 3 days
Loss of documents
₹ 2000 if co-driver has not been added in the booking before booking start time.
Vehicle Damage (Accidental)
Any unintentional/accidental damage will be liable for the damage charges of ₹ 10,000/. For more details click here.*
Vehicle Damage (Intentional or Consequential)
In case of any intentional damage or damage caused to the vehicle as consequence of the member driving the car, even after the car is damaged and need urgent repair (Examples include but are not limited to:
a. driving in water loggings resulting into engine breakdown,
b. driving after under body damages resulting into engine break down because of oil drainage,
c. driving while under the influence of alcohol or other intoxicants,
d. driving with clutch over pressing etc.
E. Driving with flat tyre
Member will be liable for the full cost of repair post damage to the vehicle + loss of expected revenue arising out of the damage.
Towing and Impounding
No cost if caused by vehicle failure
Full cost if caused by user negligence
Cleaning required (interiors)
Washing of removables (for footmats etc) would be charged at ₹500. Interior Washing / Drycleaning (for seat covers, door panels) would be charged at ₹1,500.
Note: Payments owed by members will be deducted from the security deposit. If the security deposit does not cover such payments, the balance must be paid by the member electronically.
*Please note there are four cases where there will be exceptions:
If a CampingCo member is violating the law or CampingCo rules, for example by over speeding or driving drunk, the member will be responsible for all damage, liability, and fines and could face legal action.
By joining CampingCo, the Member agrees to pay CampingCo the costs, charges, fees and expenses set out in the Agreement, including specifically and without limitation those set forth in this schedule. The following is not exhaustive and other specific fees, costs and charges may apply. Other applicable costs will be communicated to the Member. Capitalized terms used in this schedule shall have the same meaning assigned to such terms in the Agreement. CampingCo reserves the right to change the terms of this Policy from time to time and shall give notice of such changes to the Member in a timely manner. Notice to the Members shall be considered given when such notice is indicated and accessible from the first page accessed after the Member log-on to the CampingCo website, or by email to the Member's email address provided to CampingCo in the Member's application or most recently provided to CampingCo. Member agrees that the amended terms and conditions of this Agreement shall be effective and binding the earlier of (1) the effective date indicated in such notice; or (2) on the date posted on CampingCo's website.
THIS MEMBER AGREEMENT IS A LEGALLY BINDING DOCUMENT BETWEEN USER AND CAMPINGCO (BOTH TERMS DEFINED BELOW). THIS MEMBER AGREEMENT WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME (DIRECTLY OR INDIRECTLY IN ELECTRONIC FORM OR BY MEANS OF AN ELECTRONIC RECORD) AND WILL GOVERN THE RELATIONSHIP AND TRANSACTION BETWEEN USER AND CampingCo FOR THE USE OF THE SERVICES OFFERED THROUGH WEBSITE (DEFINED BELOW).
This Member Agreement on the website www.camping-co.com and mobile application under the name and style of "CampingCo" (the Website) is between H&H Overland Expedition India Private Limited (hereinafter referred to as "CampingCo" or “Company” or "We" or "Us" or "Our") and the guest users or registered users of the Website (hereinafter referred to as “Member” or "You" or "Your" or "Yourself" or "User") describe the terms on which CampingCo offers you the access to the Website and such other services as are incidental and ancillary thereto ("Services").
PLEASE READ THE TERMS OF MEMBER AGREEMENT CAREFULLY BEFORE USING OR REGISTERING ON THE WEBSITE OR ACCESSING ANY MATERIAL, INFORMATION OR AVAILING SERVICES THROUGH THE WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THE WEBSITE OR AVAIL ANY SERVICES BEING OFFERED THROUGH THE WEBSITE.
CAMPINGCO RESERVES THE RIGHT TO CHANGE THE TERMS OF THIS MEMBER AGREEMENT FROM TIME TO TIME AND SHALL GIVE NOTICE OF SUCH CHANGES TO THE MEMBER IN A TIMELY MANNER. NOTICE TO THE MEMBERS SHALL BE CONSIDERED GIVEN WHEN SUCH NOTICE IS INDICATED AND ACCESSIBLE FROM THE FIRST PAGE ACCESSED AFTER THE MEMBER LOG-ON TO CAMPINGCO WEBSITE, BY EMAIL TO THE MEMBER’S EMAIL ADDRESS PROVIDED TO CAMPINGCO IN THE MEMBER’S ACCOUNT CREATION OR MOST RECENTLY PROVIDED TO CAMPINGCO, OR BY SMS TO THE MEMBER’S MOBILE NUMBER PROVIDED DURING THE ACCOUNT CREATION. MEMBER AGREES THAT THE AMENDED TERMS AND CONDITIONS OF THIS AGREEMENT SHALL BE EFFECTIVE AND BINDING THE EARLIER OF (1) THE EFFECTIVE DATE INDICATED IN SUCH NOTICE; OR (2) ON THE DATE POSTED ON CAMPINGCO’S WEBSITE.
IT WILL BE PRESUMED THAT MEMBER HAS RECEIVED ANY SUCH NOTICE IF AND WHEN MEMBER MAKES A RESERVATION FOR A CAMPINGCO VEHICLE AFTER NOTICE OF A CHANGE TO THIS AGREEMENT HAS BEEN PLACED ON CAMPINGCO WEBSITE AND/OR DISTRIBUTED TO MEMBER BY EMAIL OR SMS. BY MAKING A RESERVATION AFTER RECEIVING NOTICE OF ANY CHANGES TO THE AGREEMENT, MEMBER ASSENTS TO AND WILL BE BOUND BY SUCH CHANGES TO THE AGREEMENT. MEMBER MAY DECLINE SUCH CHANGES BY DISCONTINUING TRIPS UNDER CAMPINGCO’S MEMBER AGREEMENT.
IN THE EVENT OF ANY CONFLICT BETWEEN THIS AGREEMENT AND ANY OTHER DOCUMENT WITH RESPECT TO CAMPINGCO’S OTHER PROGRAMMES, THESE TERMS AND CONDITIONS SHALL GOVERN EXCEPT OTHERWISE SET FORTH FROM CAMPINGCO IN WRITING.
H&H Overland Expeditions India Private Limited is a company incorporated under the laws of India, with its registered office at L-601,Designarch,Sec-5, Vaishali, Ghaziabad,Uttar Pradesh - 201010, India and having CIN: U74999UP2018PTC111227
2. Persons Permitted to Drive Vehicles:
2.1 Only active CampingCo Member in good standing, as decided solely by CampingCo, is allowed to drive CampingCo vehicles. Non-Member is expressly prohibited from driving a CampingCo vehicle at any time. Member holding effective driving license, uploaded on the Website and approved by CampingCo, may drive a CampingCo vehicle that has been reserved by another CampingCo Member with the permission of the Member having carried out the reservation; however, all fees and charges shall be determined in accordance with, and be the responsibility of, the reserving Member while any liability and/or claim arising out of such usage shall be that of all such participant Members. Notwithstanding, anything contrary contained in this Member Agreement, the Member booking the expedition must ensure that any other person having effective driving license drives CampingCo vehicle only with the prior consent of CampingCo, failing which Member originally booking the vehicle shall be solely liable to indemnify CampingCo without any limitation for any loss suffered by CampingCo.
2.2 Satisfying eligibility criteria required to become a CampingCo Member does not automatically give an applicant the right to become a CampingCo Member. Acceptance of the applicant’s membership is subject to approval by CampingCo at its sole discretion.
2.3 Should any Member’s driving license expire or be revoked, authorization to drive CampingCo vehicles shall expire immediately. CampingCo shall be notified of such expiry or revocation by the Member by e-mail forthwith upon such expiry or revocation.
2.4 By applying for membership, each applicant authorizes CampingCo and CampingCo reserves the right on its sole discretion to obtain his/her driving records from the jurisdiction in which the applicant is licensed. Because driving a CampingCo vehicle requires maintaining a good driving record, CampingCo may periodically check Member’s driving records and reserves the right, at its sole discretion, to suspend or terminate the Membership of any Member, who does not meet CampingCo’s driving eligibility requirements. Member agrees to promptly report to CampingCo any suspension or revocation of his/her driving license, or any tickets/citations/conviction related to any traffic violation including but not limited to driving under the influence of drugs or alcohol, driving while intoxicated, reckless driving, exceeding the speed limit, or sending an SMS while driving.
2.5 Member is responsible for providing and maintaining current e-mail, cell phone, residential address (current/temporary and permanent), and other account information with CampingCo. Member further warrants that information provided to CampingCo shall be absolutely correct and is bound to inform to CampingCo promptly, if any change occurs in the information provided earlier including but not limited to residential address.
2.6 Member is responsible for keeping any CampingCo related password and/or PIN numbers in strict confidence and to not make passwords or PINs available to third-parties, should a PIN or password be reduced to written or electronic form, the Member will be responsible for any associated costs and/or damages in connection with unauthorized use by third-parties. If a Member has reason to believe a third-party may have obtained unauthorized knowledge of a password and/or PIN, Member agrees to change the compromised password and/or PIN instantly.
3. Prohibited Uses:
3.1 The use of a CampingCo vehicle under the following conditions is prohibited:
a) any speed race or competition;
b) for the purpose of towing, pushing, or propelling any trailer or any other vehicle;
c) for the primary business purpose of transporting people or operating a taxi service;
d) by any person who is under the influence of (i) alcohol or (ii) any drug or medication under the effects of which the operation of a vehicle is prohibited or not recommended. A zero-tolerance policy is adopted.
e) in the carrying out of any crime or any other illegal activity;
f) in an imprudent, negligent, or abusive manner or for any abnormal use of this vehicle;
g) by any person who has provided CampingCo with false information or whose representations are determined to be false (including, without limitation, regarding his name, age, or address);
h) driving a CampingCo vehicle outside of India or any prohibited areas within India unless authorized by CampingCo in special circumstances such as expeditions in Bhutan;
i) driving while using a mobile phone or any other mobile communication device in any manner whatsoever, including while sending an SMS, emailing, using a cell phone with or without a hands-free device, otherwise using a mobile communication device that may distract you from driving or otherwise engaging in similar activities that may be prohibited by applicable law;
j) Using CampingCo vehicle to transport flammable, poisonous, or otherwise hazardous substances for other than legally permissible household use or in amounts greater than what is usually consumed in a household.
k) Transporting objects with CampingCo vehicle that could – due to their size, shape, or weight adversely impact the vehicle’s handling safety or that could damage the interior of CampingCo vehicle or, by virtue of such object/s protruding outside, affect the safety of vehicles driving in the vicinity of CampingCo vehicle.
l) Transporting more passengers than the prescribed seating capacity of the vehicle by manufacturer of the vehicle.
3.2 The foregoing examples are not intended to be an exhaustive list. Any unreasonable, unwarranted, illegal, unethical or inappropriate use of a CampingCo vehicle except the personal use for travel, as determined by CampingCo in its sole discretion, may be deemed a violation of these terms and conditions. CampingCo may report to the authorities any use of a CampingCo vehicle or other activities that are in violation of local, state, and/or national law or in violation of these terms and conditions.
3.3 CampingCo may immediately suspend or terminate the use of its Service by any Member for a violation of any of the terms and conditions of Member Agreement. Upon suspension or termination, any existing reservations for the Member may be cancelled by CampingCo at its sole discretion. In addition, Member will be absolutely responsible for any and all, losses, damages (direct/indirect), costs, charges, fees and expenses incurred by CampingCo, as a result of a breach of any of these terms and conditions and Member unconditionally and irrevocably agrees that CampingCo reserves the right to pursue the remedial action to recover the losses/damages suffered by CampingCo from Member’s property including but not limited to his/her legal heirs/representative’s properties.
4. Reserving CampingCo Vehicles:
4.1 Reservation is required for all potential booking. Member must always reserve a vehicle in advance of use and will be billed for usage fees at the time of reservation. Member is required to fulfil the below mentioned conditions at the time of taking the possession of the Vehicle for scheduled expedition:
a) Member must carry the original driving licence, which is being shared with CampingCo at the time of start of expedition with CampingCo. Member must show the same to the representative of CampingCo available at location, where the possession of the Vehicle is supposed to be taken by Member;
b) Member must carry and support CampingCo in capturing the image of any one out of following documents in original, as an additional document to be placed on records of CampingCo to justify his/her identity:
i) EPIC (Electoral Photo Identity Card), commonly known as Voter ID; or
ii) Valid Passport
c) Member must co-operate with the representative of CampingCo in taking a photo of Vehicle along with Member, which is meant for safety of Member and record purposes of CampingCo.
Member shall be held solely responsible, if any of the above conditions are not being completed successfully at the time when possession of vehicle was supposed to be taken by Member and CampingCo reserves the right not to handover the possession of Vehicle. Consequently, the booking will stand completed without any further onus of CampingCo to refund or return the booking amount.
4.2 If You wish to cancel a reservation or shorten the period for which a vehicle has been reserved, You must do so in advance, in pursuance of the Fee Policy.
4.3 If You wish to extend a reservation, You may do so only if following conditions are fulfilled:
a) the online payment for the extension has been made and successfully receipt by CampingCo; and
b) the Vehicle is available for use for the extension period (for example, it is not reserved by another Member); and
c) the request to extend is completed prior to the scheduled expiration time of Your existing reservation.
In case, any of the above conditions are missing after the expiry of the booking (initial or immediate prior) then you will be deemed to possess the vehicle without authorisation and must hand over the Vehicle to CampingCo’s parking or its representative without fail/ delay. A delay beyond one hour from the expected handover time of vehicle or after the expiry of booking as the case may be, will be making you the guilty of breach of trust and your involvement in theft of Vehicle would be presumed without any doubt.
4.4 In the event Your reservation is not extended successfully (even if You have put in a request for extending the reservation but which has not been confirmed or has been denied by CampingCo for any reason) and You do not return the car to the correct and designated CampingCo space by the end time of Your reservation, CampingCo reserves the right to initiate the criminal proceedings against You and simultaneously will make all reasonable efforts to take possession of the vehicle from You immediately or any time thereafter, and at any location
For the avoidance of doubt,
a) You will be charged late fee, inconvenience fee and any other charges applicable as per Our Fee Policy from the scheduled end time of Your booking till the time the vehicle is actually recovered by CampingCo,
b) You will be charged any additional costs viz; legal attorney fees, consultants fees, travel costs, etc. incurred by CampingCo in taking possession of the vehicle from You, and
c) You will not be provided any compensation or alternate means of transportation in such case and will not have the right to ride in CampingCo vehicle any more.You shall hold CampingCo, its officers, employees, agents and affiliates harmless against any claim in connection with the vehicle and/or its re-possession and shall irrevocably and unconditionally indemnify CampingCo against any cost, loss or liability suffered by CampingCo arising out of or in connection with any claim made by a third party against CampingCo in relation to the vehicle and/or its re-possession.
5. Vehicle Pick-Up and Return/Vehicle Condition/Stolen Vehicles:
5.1 You must pick up the selected vehicle at its designated CampingCo parking space and return it secured, clean, and in good working order, to the correct and designated CampingCo space by no later than the end time of Your reservation. However, the handover of vehicle pursuant to your booking is subject to the the availability of vehicle. Further, CampingCo reserves the right to cancel any booking at its sole discretion with only consequence to return the fees collected at the time of creation of booking.
5.2 Prior to taking possession of a vehicle, You must do an exterior walk-around and an interior look-over. Before driving the vehicle, You must advise CampingCo of any damage or abnormality encountered on the vehicle or in the operation of the vehicle. If CampingCo is not notified of a problem at the start of a reservation, You will be deemed to be responsible for any problem with the vehicle discovered or reported after Your reservation, including, without limitation, damage to the vehicle or lack of cleanliness. You may be charged a damage fee, a cleaning fee, or other applicable fees, and CampingCo may suspend, or may even terminate Your membership.
5.3 You must leave all the original documents including but not limited to registration certificate, insurance policy, tax payment challans, self-drive licenses, pollution clearance certificates, vehicle’s key, key fob, or other starting device to the vehicle in its designated position in the vehicle at the conclusion of Your reservation. You must advise CampingCo immediately if You fail to leave the original documents mentioned hereinabove, key/fob/starting device, parking pass, or toll payment pass (if applicable in the vehicle.) and this causes inconvenience to CampingCo or another Member, You will be charged the hourly rate for the vehicle until the, original documents, key/key fob/starting device/parking pass/toll payment pass is returned safely to CampingCo and You will remain responsible for the payment of charges against the usage of the vehicle during such period. You may also be charged a fee at CampingCo’s sole discretion to replace any of the items missing from the vehicle.
5.4 The end of the trip is being confirmed by either a) specific completion of closing checklist at the end of trip; or b) an SMS message to CampingCo’s provided number to notify of such intent; or c) by unwarranted breakdown/accident of the vehicle.
5.5 Reserving Member is responsible for all charges and costs incurred related to CampingCo vehicle for the entire period of the reservation and until the vehicle is returned, secured, closed, locked and serviceable (all accessories off, key out of ignition and in proper place, all windows, doors, hatches, sunroofs and other openings closed, toll payment pass and parking pass and other accessories in the vehicle) to its designated location. CampingCo vehicles must be returned no later than the end time of the reservation and the Member scheduled trip/ride comes to an end automatically and will be governed as per the provisions of clause 4.3 above if extension is sought.
5.6 Member is required to report to CampingCo immediately any condition that impairs the driving functionality of the vehicle, such as external or internal damage that renders the vehicle unsafe, including but not limited to, missing or inoperable signal or driving lighting, broken or missing rear-view mirrors and windshield glass.
5.7 Notwithstanding anything contrary contained under this policy, any damage caused to vehicle/CampingCo because of Your wilful misconduct or gross negligence, during such time when the vehicle is not in motion, will attract charges/fees as per the sole discretion of CampingCo.
5.8 Stolen vehicles or any accidental incidents must be immediately reported to CampingCo and the nearest police station with a detailed written complaint based on actual facts. Member shall ensure that such complaint shall not contain any discrepancy, inconsistencies or distortions from actual facts as the same would be detrimental to a valid insurance or other claim by CampingCo. The Member will be solely liable without any demur, for any loss due to a discrepant, inconsistent or distorted complaint or information by the Member.
6.1 Seat Belts and Child Restraints - Member is responsible for:
a. Complying with all applicable seat belt, speed limit and child restraint laws. It is being made crystal clear that Member must abide themselves with the maximum speed/ weight limit and any other instructions being displayed/ communicated by the authorities through marks or sign boards in various locations of the concurrent trip
b. Protecting all children by properly using any child passenger restraint system that complies with the Motor Vehicle Safety Standards in the jurisdiction where the trip is initiated and where CampingCo vehicle is driven during such trip.
7. Securing CampingCo Vehicles:
7.1 Each time Member parks a CampingCo Vehicle (either at the end of the reservation or during the reservation period), the Member is responsible for securing the vehicle from external factors including human or general known adverse weather conditions.
a. Windows must be closed, tent and equipments must be closed and secured properly. Member will be responsible for any fees or charges associated with a failure to perform these steps.
7.2 CampingCo encourages all its Members to take full responsibility of their belongings. In case of any Member claims to have left back any luggage or any phones or personal music devices inadvertently in CampingCo vehicle after the Member completes his/her reservation, CampingCo shall endeavour to locate the lost belongings on a "best-effort" basis provided the Member notifies CampingCo of the same within 90 (Ninety) minutes of the successful return of the car post completion/termination of the reservation, but CampingCo shall not be held responsible for such loss or damage in any circumstances.
8. Fees And Eligible (Reimbursable) Expenses:
8.1 Member is subject to CampingCo’s fees policy being mentioned on the website www.camping-co.com It entails the scenarios which covers all the fees including but not limited to rentals, late fees, late charges, extensions fees, penalties or fines, if any etc.
8.2 An "Eligible Expense" is defined as;
(a) any fuel related expense, provided it reconciles reasonably with distance travelled; in pursuance of the standard industry mileage or CampingCo’s internal mileage standard; or
(b) an expense incurred by the Member for minor (under INR 1000) routine maintenance on CampingCo vehicles, such as new wiper blades, light bulbs, or windshield-washer fluid, etc. or (c) any expense in excess of INR 1000 that is authorized in advance by a CampingCo Representative, via e-mail/sms/phone. If a Member pays for an eligible expense, he or she must keep the invoice which is subject to fuel test more particularly mentioned in the Fee Policy, which conspicuously captures the date and time showing that it was incurred during the reservation period. The Member must print his or her name on the receipt and give a physical original hard copy of the receipt to CampingCo vehicle attendant after his/her reservation. CampingCo will reimburse the Member or credit the Member's account, post the verification of claim and corresponding invoices. No reimbursement or credit will be given without an invoice, or if the invoice is submitted later than 3(Three) days from the reservation date.
9. Overland Discount and Loyalty Points:
9.1) Overland points/discount will be credited after the completion of a booking. Completion is defined as successful handover of vehicle back to CampingCo after filling End checklist and payment of all due owed by the Customer
9.2) Overland points/discount will not be credited in case of cancellation of booking done by either the user or CampingCo
9.3) Overland points/discount will not be awarded on a trip amount less than INR10000
9.4) Overland points/discount will not change in case of Upgrade / Downgrade of vehicle. Points calculation will be based on originally booked cargroup
9.5) The Program will be valid for bookings made through the website www.camping-co.com or its mobile app
9.6) Overland points/discount shall be credited to the same account through *which* the booking is made non-transferrable to friends or any other account
9.7) Overland points/discount are non-transferable, non-binding and non-encashable
9.8) Overland points/discountcannot be utilized against any outstanding amount/charges for previous bookings
9.9) CampingCo reserves the right to cancel all or partial Overland points/discount granted to the members or change any of the terms and conditions including but not limited to eligibility, redemption rewards, Overland points/discount etc., of this Program, at any point in time without prior notice
9.10) CampingCo also reserves the right to disqualify any member at any point in time at its sole discretion
9.11) Any modification in the Program or any *of* its terms and conditions shall be deemed to have been accepted by the member by continuing to use the CampingCo website or mobile application
9.12) CampingCo also reserves the right to terminate or suspend the Program, temporarily or permanently, at any point in time, at its sole discretion
9.13) CampingCo shall not be liable for any unauthorized use of member's account and the member shall be solely responsible to ensure security and confidentiality of member's account
9.14) Overland points/discount will not be awarded if the Customer uses the Vehicle for any purpose which is prohibited in the membership agreement or is involved in any traffic violations.
CampingCo reserves the right to run any offer/program to provided additional benefits through this Program to a set of identified users based on certain parameter as may be decided by CampingCo from time to time. And such program/offer shall consider only prospective completed booking i.e. bookings made from the date of the launch of such program/offer.
9.15) In case of any dispute or conflict CampingCo's decision shall be final
10.1 CampingCo will perform all necessary and required routine maintenance on all of its vehicles. However, Member is responsible for the cleanliness of vehicle and are expected to assist in helping CampingCo to maintain the driving safety and performance of the vehicle, in particular during longer reservations or when the vehicle indicates that service or maintenance is required.
10.2 Vehicle may require Roadside Assistance from time to time. CampingCo makes reasonable best efforts to provide Roadside Assistance support in all cases. If, however, a Member's need for Roadside Assistance results from a breach of these Terms and Conditions, the Member may be charged for the full costs of the towing, repair & maintenance.
10.3 Use of tobacco, cigarettes, cigars, and alcohol is absolutely prohibited inside CampingCo vehicles. Member is subject to additional fine if evidence of smoking, chewing, drinking or dipping is found inside CampingCo vehicles or complained of by a Member using the vehicle immediately following the Member’s reservation.
10.4 Burning any substance is absolutely prohibited in CampingCo vehicles. This includes, but is not limited to tobacco, other drugs, and incense.
10.5 Pets are absolutely prohibited in CampingCo vehicles, except for those vehicles designated “pet friendly”. Member is subject to additional fees, if evidence of pets is found in CampingCo vehicles or complained of by a Member using the vehicle immediately following the Member’s reservation.
11. Breakdown or Incidents:
11.1 All breakdowns or incidents involving CampingCo vehicles must be reported to CampingCo immediately by phone to +916913332761 or on the group created at the start of expediton and via email on email@example.com
11.2 Breakdown and Roadside Assistance. While using a vehicle, You must follow the owner's manual instructions, provided in the vehicle’s glove compartment. If a problem arises that prevents or limits the use of the vehicle or that may compromise people's safety, Member must immediately notify CampingCo on the above mentioned phone number/email id and follow CampingCo’s instructions. Member may have to pay for towing, repairs, and other expenses in some circumstances.
11.3 Jump start. If You perform a jump start to CampingCo vehicle, You must inform CampingCo immediately by phone. You are fully responsible for any damage that may result from the improper use of jumper cables or other tools. It is strictly forbidden to provide a jump start to any vehicle other than a CampingCo vehicle.
11.4 Incident. In case of an incident involving property damage or any third party, the Member must fill out an official police report form and, mandatorily provide a jointly agreed-upon statement, complete CampingCo’s incident report form, and obtain the following information:
a. Date, time, and place of incident;
b. The license plate numbers of any other vehicles involved, their make and year, their identification number (serial number), and the insurance certificate's number (with name, address and phone number of the insurance agent);
c. The names, addresses, and driver's license numbers of the persons involved in the incident;
d. The name, address, and driver's license number of the owner of the vehicle (if he or she is not the driver);
e. The name, addresses, and phone number of witnesses, passengers, and any other involved persons;
f. Circumstances of the incident describing immediate surrounding environment and car position prior to the incident; and
g. A police report is required regardless of liability or fault. Member shall specify in his/her detailed written complaint to the police the actual facts only. Member shall ensure that such complaint shall not contain any discrepancy, inconsistencies or distortions from actual facts as the same would be detrimental to a valid insurance or other claim by CampingCo. Any loss occasioned to CampingCo due to a discrepant, inconsistent or distorted complaint by a Member shall be to the account of such Member.
11.5 Investigation and procedure. Member must provide to CampingCo and any other claims adjustment service with the findings of any report or any notice relating to a claim or a lawsuit against CampingCo regarding any incident involving a CampingCo vehicle. Member agree to cooperate fully with CampingCo in the investigation and defense of any such claim or lawsuit. A Member's accounts will be suspended until the investigation has been concluded.
11.6 The Member shall be responsible for the costs related to the repair, recovery, and loss of use of any CampingCo vehicle resulting from any of the foregoing, up to the current damage fee, as set forth in the Fee Policy / Rate Schedule (if such costs are because of the fault of the Member or if the fault is not directly established to any other person/ entity, or where any cost is not paid / reimbursed by the insurer of CampingCo vehicles or the insurer of the other vehicle involved in the accident).
11.6A Where the Member is not responsible for the breakdown of the CampingCo vehicle, CampingCo shall refund an amount equal to the cost of the unused hours of such booking. Further, CampingCo shall not be liable for any further costs borne by the Member as a consequence of the breakdown of the CampingCo vehicle.
11.7 In case of any accidents/damages, any out of court settlement initiated or accomplished by Members with the third parties without written consent of CampingCo will be solely borne by the Member.
12. Traffic Violations:
12.1 You are responsible for any traffic violations incurred due to Your inappropriate use of a CampingCo vehicle. This includes, but is not limited to: unauthorised parking, excess speeding, breaking red light, photo enforcement, and toll violations. You are solely liable for all costs imposed due to any such violation during the concurrence of Your trip/ride/booking, including fines for late payment and any processing fees added by the respective regulatory authority. You are liable for payment of all tolls and any fines for toll evasion. You must report such violations to a CampingCo representative, as soon as possible, within the prescribed timeline for the violation (for example, if the case is being taken to court). CampingCo will notify the Member immediately by e-mail after it comes to know about any of such violation and Member shall forthwith pay the relevant fine/s to the authority concerned and provide CampingCo with the proof of such payment, failing which CampingCo will pay those amounts and Member shall reimburse the same to CampingCo at earliest. However, where Member has personal knowledge of such violations, CampingCo will not be obligated to provide Member with the notification as above, but Member’s obligation to pay the relevant fine/s and notifying CampingCo of such compliance will continue as aforementioned.
12.2 You must notify CampingCo of any traffic violation notices found on a vehicle at the time of vehicle pick up.
12.3 You must not leave a vehicle in a zone which has parking restrictions. If You leave the vehicle in such a restricted zone, You must immediately notify CampingCo, and You will be responsible for any and all violation notices or towing charges incurred by CampingCo. Additionally, financial penalties will be levied against You for any inconvenience caused to other CampingCo member if the vehicle is unavailable for its scheduled reservation because of such parking violations as set out in the fee policy on the website i.e. www.CampingCo.com
13. Insurance and Liability:
13.1 MEMBER DEDUCTIBLE OBLIGATION:
A. IF MEMBER IS IN FULL COMPLIANCE WITH THE TERMS AND CONDITIONS OF CAMPINGCO’S POLICIES BEING MENTIONED AT WWW.CAMPING-CO.COM, CampingCo SHALL PROVIDE PRIMARY THIRD PARTY LIABILITY PROTECTION, WHICH WILL BE TO THE EXTENT OF CLAIMS / LIABILITIES COVERED BY CAMPINGCO’S VEHICLE INSURER, ON CAMPINGCO’S VEHICLES FOR ANY/ ALL CLAIMS AND/OR LIABILITIES ARISING DURING THE USE OR OPERATION OF THE VEHICLE BY THE MEMBER. MEMBER WILL BE RESPONSIBLE FOR ANY ASSOCIATED DEDUCTIBLE CHARGES DIRECTLY/INDIRECTLY PERSONALLY ATTRIBUTABLE TO THE MEMBER’S DEFAULT OR OTHERWISE AS PER DISCRETION OF CAMPINGCO.
B. IF AT ANY TIME IT IS DETERMINED THAT LOSSES/CLAIMS MENTIONED HEREINABOVE WILL EXCEED THE INSURANCE COVERAGE TAKEN BYCAMPINGCO, MEMBER WILL BE RESPONSIBLE FOR ANY SUCH EXCESS CLAIMS/ LOSS/ DAMAGES.
13.2 CAMPINGCO IS NOT RESPONSIBLE FOR ANY DAMAGE TO, LOSS OR THEFT OF, ANY PERSONAL PROPERTY BELONGING TO MEMBER OR CO-PASSENGER OR THIRD-PARTIES, REGARDLESS OF FAULT OR NEGLIGENCE.
13.3 LIABILITY PROTECTION APPLIES ONLY TO CLAIMS OF THIRD-PARTY BODILY INJURY, DEATH OR PROPERTY DAMAGE, OTHER THAN TO THE VEHICLE, ARISING FROM THE USE OF CAMPINGCO VEHICLE AS PERMITTED BY THIS AGREEMENT AND APPLICABLE LAW. ANY SUCH PROTECTION EXCLUDES ANY CLAIM MADE BY MEMBER OR CO-PASSANGER OR MEMBER’S/CO-PASSANGER’S IMMEDIATE FAMILY MEMBERS WHO PERMANENTLY LIVE WITH MEMBER OR IS TRAVELLING WITH MEMBER AT THE TIME OF INCIDENT. THIS OBLIGATION MAY BE LIMITED TO THE EXTENT CampingCo’S COVERAGE APPLIES. CAMPINGCO SHALL NOT BE LIABLE TO MEMBER/CO-PASSANGER FOR ANY INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) ARISING FROM OR RELATED TO CAMPINGCO VEHICLE, ITS USE, OR THIS AGREEMENT.
13.4 MEMBER INCLUDING BUT NOT LIMITED TO HIS/HER PROPERTIES, LEGAL HEIRS ETC; (IN CASE OF HIS/HER ABSENCE) INDEMNIFIES AND HOLDS CampingCo, ITS PARENT COMPANY AND AFFILIATES AND HIS/HER RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AGENTS, ATTORNEYS, ASSIGNS AND SUCCESSORS-IN-INTEREST, HARMLESS WITHOUT DEMUR FOR ALL LOSSES, LIABILITIES, DAMAGES, INJURIES, CLAIMS, DEMANDS, COSTS, ATTORNEY FEES, BUSINESS LOSS AND OTHER EXPENSES INCURRED BY CAMPINGCO (A “LOSS”) ARISING FROM: (1) THE USE OR POSSESSION OF CAMPINGCO VEHICLE BY THE MEMBER AND (2) THE MEMBER’S NON-COMPLIANCE WITH THIS AGREEMENT.
13.5 MEMBER INCLUDING BUT NOT LIMITED TO HIS/HER LEGAL HEIRS/ REPRSENTATIVES/ GAURDIANS SHALL HAVE FINAL RESPONSIBILITY TO CampingCo FOR ALL SUCH LOSSES.
13.6 This Agreement is intended for the benefit of Member and CampingCo and no other party may claim rights hereunder, whether as a third-party beneficiary or otherwise. UNDER NO CIRCUMSTANCES WILL CampingCo BE LIABLE TO ANY THIRD-PARTY FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT OR USE OF CampingCo VEHICLES AND AVAILING OF SERVICE BY MEMBER.
14. Data Protection:
14.1 CampingCo captures, stores, processes and uses the Member’s Personal data, including, but not limited to, name, e-mail id, internet protocol address, copy of driving license image and duly attested colour image of Voter ID or Passport on the letter head of the electoral officer and police officer respectively under whose jurisdiction the address falls), and any other additional address cum identity proof, image of the customer, the usage and vehicle data as they relate to the Member, to the extent this is necessary for the administration and implementation of this Agreement and the Member’s use of CampingCo’s vehicle.
14.2 Should third-party services be used, CampingCo is entitled to forward to the third-party service provider the Member’s Personal data, to the extent this is required in order to fulfil the objectives of CampingCo.
14.3 CampingCo is entitled to provide Member’s Personal data to third-parties for the purposes of providing individualized offers, Services, and other customized information to Members.
14.4 CampingCo shall implement and maintain reasonable procedures for protecting sensitive personal information in compliance with applicable law.
14.5 CampingCo shall be entitled to disclose information of the Member to CampingCo’s parent company and to all companies controlled by CampingCo or any of its affiliates and to any government body as required by the law/ or by directive/ or request from any government body or to any third party deemed fit and proper by CampingCo, in its absolute discretion.
15. Arbitration & Jurisdiction for Disputes:
15.1 Any Dispute, controversy or claims by or between, CampingCo and Member, hereto arising out of or relating to or in connection with terms and conditions of this Member Agreement or transactions contemplated on Website, or the breach, termination, validity of any term under this agreement shall be finally settled by ‘Arbitration’ in accordance with the Indian Arbitration and Conciliation Act, 1996. There shall be a sole arbitrator, who shall be appointed by CampingCo. Any arbitration proceedings or award rendered hereunder and the validity, effect and interpretation of this agreement to arbitrate shall be governed by the Laws of India. The arbitration proceedings shall be conducted in Guwahati or Delhi, and the award shall be rendered in the English Language. If either party employs attorneys to enforce any rights arising out of or relating to this Agreement, the prevailing party shall be entitled to recover reasonable attorneys’ fees.
15.2 (a) Subject to sub-clause (b) the Member irrevocably agree that the courts in Delhi-NCR are to have exclusive jurisdiction for the purpose of hearing and determining any litigation, suit, action or proceedings and/or to settle any disputes arising out of or in any way relating to this Agreement or its formation or validity ("Proceedings") and for the purpose of enforcement of any judgment against its property or assets
(b) Nothing in this clause shall (or shall be construed so as to) limit the right of CampingCo to initiate proceedings against any of its Members in accordance with mandates contained in Section 20 of the Civil Procedure Code, 1908.
(c) Notwithstanding anything contained in the foregoing sub clauses, the jurisdiction in relation to criminal proceedings shall be governed in accordance with the provisions contained in Chapter XIII of the Code of Criminal Procedure, 1973. "
15.3 Member agrees to pay CampingCo’s reasonable attorneys' fees and costs in any legal proceeding relating to this Agreement, including appeals, where the respective court or forum pronounces the order in favour of CampingCo.
15.4 Member must not aid or encourage the filing of any third-party claim or lawsuit against CampingCo, and Member must cooperate fully with CampingCo and CampingCo’s insurer in the investigation and defense of any claim or lawsuit. In any proceeding involving the Member and CampingCo as co-defendants should CampingCo determine in its sole discretion that the Member’s independent attorney has not aligned his defense similar to that of CampingCo, CampingCo shall be entitled to call upon the Member to change his attorney to one advised by CampingCo and the Member shall accordingly change his attorney at his own cost.
15.5 Member must immediately notify and deliver to CampingCo every summons, complaint, document, or notice of any kind received by Member in any way relating to an accident, theft, or other circumstances related to CampingCo vehicle.
16. Integrated Service:
CampingCo is not liable for any loss or damage while camping outdoors, at a designated campground/overland park or at a resort/homestay. Location where the member parks the vehicle is entirely his/her responsibility. Any incident or injury sustained while performing such activities is entirely member’s responsibility. Camping Co is not liable for any refund in case of weather conditions making it unsuitable for camping or being outdoors
16. Severability Agreement:
If any term, provision, covenant or condition of this Agreement is held invalid or unenforceable for any reason, the remainder of the provisions will continue in full force and effect as if this Agreement had been executed with the invalid portion eliminated. The Parties further agree to substitute for the invalid provision a valid provision that most closely approximates the intent and economic effect of the invalid provision. This Agreement, together with the User Guide, Trip Process, Member Application, Fee Policy / Rate Schedule, and any applicable consent forms, along with any amendments hereto, encompasses the entire agreement between Member and CampingCo, and supersedes all previous understandings and agreements between Member and CampingCo. Member acknowledges and represents that he or she has not relied on any representation, assertion, guarantee, warranty, collateral contract or other assurance, except those set out in this Agreement, made by or on behalf of any other party or any other person or entity whatsoever, prior to the execution of this Agreement.
17. No Waiver:
No term contained in this Agreement may be changed or waived, except in writing signed by an expressly authorized representative of CampingCo. No waiver of default by Member/ You under any of the Terms or Conditions of this Agreement shall be construed as a waiver of any prior or subsequent default of any of the Terms or Conditions of this Agreement.
18. Assignment or Transfer:
The rights granted to the Member under this Agreement are not assignable or transferable, in whole or part. Any attempt to transfer this Agreement without the written consent of CampingCo shall be void and of no force and effect. CampingCo reserves the right and can at its absolute discretion can assign the rights and obligations under this Agreement to an affiliate or to another entity in connection with a corporate transaction or otherwise.
19. No Agency:
Member will never be deemed to be CampingCo’s agent, servant, or employee in any manner for any purpose whatsoever.
20. Terms & Termination:
20.1 This Member Agreement shall continue to apply until terminated by either You or CampingCo as set forth below. If You want to terminate Your agreement with CampingCo, You may do so by (i) not accessing the Website; or (ii) closing Your Account for all of the Services that You use, where CampingCo has made this option available to You.
20.2 You agree that CampingCo may, in its sole discretion and without prior notice, terminate Your access to the services and block Your future access to the services if CampingCo determines that You have violated the terms & conditions of this Member Agreement any other Policy(s) of the Website. You also agree that any violation by You of the Agreement(s) will cause irreparable harm to CampingCo, for which monetary damages may be inadequate, and You consent to CampingCo obtaining any injunctive or equitable relief that CampingCo deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies which CampingCo may have at law or in equity.
20.3 In addition to Clause 20.2 above, CampingCo may, at any time, with or without notice, terminate these terms of the Member Agreement with You if:
• CampingCo is required to do so by law (for example, where the provision of the Services to You is, or becomes, unlawful), or upon request by any law enforcement or other government agencies;
• The provision of the Services to You by CampingCo is, in CampingCo’ s sole discretion, no longer commercially viable;
• CampingCo has elected to discontinue, with or without reason, access to the Website, the Services (or any part thereof); or
• In the event CampingCo faces any unexpected technical issues or problems that prevent the Website and / or Services from working.
20.4 CampingCo may also terminate or suspend all or a portion of Your Account or access to the Services with or without reason. Termination of Your Account may include: (i) removal of access to all offerings within the Website or with respect to the Services; (ii) disabling access to the Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account (or any part thereof), and any User Content uploaded by You; and (iii) prohibiting further use of the Services.
20.5 You agree that all terminations shall be made in CampingCo’s sole discretion and that CampingCo shall not be liable to You or any third party for any termination of Your Account (and accompanying deletion of Your Account Information), or Your access to the Website and Services.
20.6 Notwithstanding the foregoing, such terms of this Agreement as are meant to survive termination / expiry of this Agreement, will survive indefinitely unless and until CampingCo chooses to terminate them.
21. Force Majeure:
If performance of any Service or obligation under the terms and conditions of this Member Agreement or any other provisions of the policies of the Website, or other third parties in fulfilment of transaction (for e.g. home deliveries of vehicles, payment gateways etc.) are, prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable commercial control of CampingCo or its third parties performing such services as sub-contractor to CampingCo and could not have been prevented by reasonable precautions (each, a "Force Majeure Event"), then CampingCo shall be excused from such performance to the extent of and during the period of such Force Majeure Event. CampingCo shall exercise all reasonable commercial efforts to continue to perform its obligations hereunder.
When You use the Website or send emails or other data, information or communication to CampingCo, You agree and understand that You are communicating with CampingCo through electronic records and You consent to receive communications via electronic records from CampingCo periodically and as and when required. CampingCo will communicate with You by email or by notices on Website or electronic records on the Website or on Your mobile number which will be deemed adequate service of notice / electronic record to the maximum extent permitted under any applicable law, It is further clarified that You can also use the customer support e-mail, facebook page and twitter handle of CampingCo to share your words of appreciation pertaining to ride only.
23. Feedback and Information:
23.1 Any feedback You provide to CampingCo shall be deemed to be non-confidential. CampingCo reserves the right to use such information without any restriction. Further, by submitting the feedback, You represent and warrant that (i) Your feedback does not contain confidential or proprietary information of anybody including you and third parties; (ii) CampingCo is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) CampingCo may have something similar to the feedback already under consideration or in development; and (iv) You are not entitled to any compensation or reimbursement of any kind from CampingCo for the feedback under any circumstances.
23.2 To clarify, CampingCo may at its discretion, make any modifications or changes to the Website, Content and / or Services on the basis of such feedback, however CampingCo shall not be obliged to do so. Further, in the event that CampingCo makes any changes or modifications to the Website, Content and / or Services on the basis of any such feedback, You shall not have any rights or title (including any intellectual property rights) in such changes or modifications to the Website, Content and / or Services. You expressly waive any and all rights in such changes or modifications to the Website, Content and / or Services, and assign to CampingCo, all worldwide rights and title (including any intellectual property rights) to such changes or modifications to the Website, Content and / or Services, in perpetuity. You hereby waive all rights under Section 19(4) of the Indian Copyright Act, 1956, or other similar provisions in laws of any jurisdiction, in relation to any such changes or modifications to the Website, Content and / or Services.
Every Camping Co. NeO™ product has been studied in detail and manufactured using the most suitable materials for its expected use. The Company has chosen suitable materials tested in different weather and travel conditions. The guarantee of proper functioning of the items depends on the compliance with the instructions enclosed here. The warranty does not apply in the event of inappropriate behavior, tampering or failed fulfillment of the Instructions for use. We recommend you to read carefully the General rules for use and maintenance, which are an integral part of the product. In the event of defects, you can assert warranty claims in accordance with law. .
1. WARRANTY INFORMATION FOR THE CONSUMER
1.1 The warranty period is 8 years from the date of purchase/delivery on the components of the roof tents opening system of the product. Specifically, the 8-year Warranty is limited to the simple supply of the damaged component; all additional costs, e.g., shipping, transport, labor and materials costs required for repair and/or functional work on the damaged component and any other costs which may originate will be calculated and charged separately.
2. WARRANTY REGISTRATION | WARRANTY VALIDITY
2.1 In order to take advantage of the Warranty without the need to provide additional documentation, the Customer is required to signup and purchase the product from www.camping-co.com If the Customer has not registered on the website, he/she must produce a copy of the invoice and/or receipt or a valid document proving the payment.
3. TERM FOR ASSERTING THE WARRANTY CLAIM
If any defects are found, the Customer may use of the following warranties: – Customer is obliged to inform the Seller about any lack of conformity found in the product purchased within 7 days from its detection, subject to the checks referred to in the following points. Beyond these terms, the Seller will not be liable for any defects detected by the Customer.
4. AUTHORISATION TO RETURN GOODS TO ASSERT THE WARRANTY RIGHTS
4.1 The return of goods under warranty may only be carried out subject to:
a) a written authorisation from the Manufacturer, if the goods have to be returned to the Manufacturer’s premises;
b) written authorization of the Seller, if the goods have to be returned to the Seller’s premises.
4.2 Returns will not be accepted without a written authorisation.
4.3 Any shipment outside the General Conditions of Warranty will be at the Customer’s expense.
5.1 The goods must be returned in their original packaging (box and protective covers). Alternatively, the Customer shall provide for an adequate packaging of the goods at his own costs and will hold responsibility for any transport damage. Also the goods must be sent to a company authorized manufacturing facility.
5.2 The manufacturer or the Seller, upon request, may provide the original packaging with additional costs
6. TRANSPORT AND PACKAGING
All products are packed in a sturdy cardboard box with internal protections.
6.1 Before accepting the goods at destination, make sure the packaging is intact; if you find tampered packaging, missing packages (damaged cardboard boxes), declare and report it on the transport documents, have the carrier countersign the notes for acknowledgement of receipt or have them duly reported within a day after delivery.
6.2 In this way the insurance company will reimburse any damage, otherwise the loss will be the customer’s.
We do not accept late reports or complaints.
7. RETURN UNDER WARRANTY OF DEFECTIVE PRODUCT
7.1 The manufacturer authorizes the goods return, because he acknowledges the defective product
A – Goods purchased at the point of sale
If the Manufacturer acknowledges the defect through the documentation which has been sent (photos and notes), the customer is required to return the defective product at his own expense to the point of sale where the purchase was made with the original packaging and internal polystyrene protections or equivalent; the point of sale owner will, send the goods to the manufacturer.
If the Customer is not in possession of the original packaging, he can request it from the Seller or the Manufacturer, with additional costs
Once the Manufacturer has verified, ascertained and acknowledged the Product’s defect, it will repair the goods or replace them within a reasonable period of time and in any case within 45 days from receipt of the returned goods and return them, at its own expense to the point of sale.
B – Goods purchased on-line: camping-co.com
If the Manufacturer acknowledges the defect through the documentation which has been sent (photos and notes), the Customer will have to return the goods with the original packaging and internal polystyrene protections or equivalent and all the transport costs will be borne by the customer
If the Customer is not in possession of the original packaging, he can request it from the Manufacturer, at additional costs.
Once the Manufacturer has verified, ascertained and acknowledged the Product’s defect, it will repair or replace it within a reasonable period of time and in any case within 45 days from receipt of the goods and will return them, at its own expense directly to the Customer.
In both cases (A, B)
no liability is accepted for incorrect or inadequate packaging.
Refunds for other costs and/or compensations are excluded.
If the defects are not covered by the warranty, the extent and cost-effectiveness of the repair will be assessed and communicated to the customer, who will authorize the work and bear all costs and transport charges.
8. CUSTOMER’S RIGHT OF WITHDRAWAL
The Customer may exercise the right of withdrawal by sending written notice at the following address: firstname.lastname@example.org; this must be done within 14 days of receipt of the purchased Products, specifying the order number, the product for which you intend to exercise your right of withdrawal, your billing information and an e-mail address at which you may be contacted. The withdrawal notice must specify the intention to withdraw from the purchase. Following the correct exercise of the right of withdrawal, the Customer will be contacted by the Customer service of Camping Co. which will coordinate the return procedure and the handling of the refund. The refund will include the price paid for the sale, taxes and only the initial shipping costs charged. Convenience fee charged by external platforms shall not be returned. Any additional or higher shipping costs required to return the Product shall be borne by the Customer, as well as any duties and costs relating to the storage of goods beyond the terms. Please also note that the right of withdrawal is understood to have been executed upon completion of the return and delivery of the product. The responsibility for returning the product lies with the Customer. The right of withdrawal shall be deemed to have been properly exercised if following conditions are fully met: – a notice is sent by e-mail to exercise the right of withdrawal within fourteen (14) days from the date on which the Customer received the products, containing all the required information; – the products must not have been used or damaged; We do not accept returns of used goods; – products must be returned in their original wrapping and in the packaging received by the Customer. After Camping Co. has received the return and checked that all requirements have been met, it will send an e-mail confirming the acceptance of the returned goods. The refund will be activated as soon as possible and, in any case, within 14 days of receipt of the consumer’s decision to withdraw from the contract and/or return of the product. The Seller will make the refund referred to in the first paragraph using the same payment system chosen by the consumer. The Seller may withhold the refund until he/she has received the return of the product, or until the consumer has proved that he/she has returned the goods. The Customer is responsible for the return and shipping of the product, for any decrease in the product value resulting from its handling or for any tampering and/or misuse that causes damage to the item. The return procedure is considered completed upon receipt by the Customer of the credit note, whose amount is equal to that of the purchase invoice, minus the costs of collecting the returned goods borne by the Customer and the receipt of the bank transfer relating to the return. In the event of currency conversion, the Seller and/or the Manufacturer are not liable for the difference between the value of the initial payment and the value of the corresponding refund; the risks associated with currency exchange and differences in value due to fluctuations in the exchange rate of the transaction, lie solely and exclusively with the Customer. The right of withdrawal is excluded in relation to the supply of goods that are clearly customized or made to the Customer’s specifications.
9. IMPORTANT WARNINGS FOR THE USE OF THE PRODUCT
9.1 Any element applied on the roof of the vehicle alters its standard driving conditions; therefore, it is necessary to lower the driving speed accordingly.
9.2 It is also necessary to consider the quality of roadbed, traffic, environmental and weather conditions.
9.3 Camping Co. hard shell roof tents are handicraft products manufactured through accurate manual techniques; therefore, it is possible to have weight variations, in the range of 10 %. When calculating the carriable load it is recommended to take this factor into consideration, as well as the weight of the used roof racks and possible objects stored inside the tent (ladders, additional accessories and/or personal belongings) Do not exceed maximum load allowed on the roof by the vehicle’s manufacturer.
9.4 Close the tent perfectly and always check the load fixing before leaving.
9.5 The same operation shall be carried out also during breaks in the trip.
9.6 We suggest paying the utmost attention in case of transport of a supplementary luggage in tents models where it is acceptable; it is necessary to consider the maximum load allowed on the vehicle, on roof-racks and the total transported load.
Pay attention not to exceed the maximum load allowed for transport stated on the vehicle’s registration document.
The maximum load specified in the assembly instruction is not to be exceeded.
We also suggest to read carefully the technical instructions on this topic or to ask for detailed information by e-mail to: email@example.com .The manufacturer declines any responsibility for any accident due to improper use, wrong maintenance or for the non-respect of general rules concerning the use of the tent enclosed with the product.
We also recommend:
9.6 Not to leave children unattended in tents.
9.7 To pay attention to the maximum height allowed in subways, covered parkings and to any of the following obstacles: barriers, street signals and advertising posters, prominent rocks, trees etc..
9.8 To make sure that the car + tent washing is allowed in automatic car washes.
9.9 Not to transport inflammable or dangerous objects inside the tent.
9.10 To avoid parking or camping in areas at high environmental risk or during extraordinary weather conditions (typhoons, hurricanes, overflows, floods, landslides, etc.).
9. 11 To pay the utmost attention during off-road trips and extreme raids.
It is recommended that the customer verify the vehicle’s capacity characteristics, roof bars and the overall load allowed to be transported and the compatibility with the selected car roof tent in order not to exceed the transportable load indicated in the vehicle’s registration document and the respective user manuals.
The P MAX (transportable load of the vehicle) must be equal to or greater than the weight of the roof rack (P1) + the weight of the tent (P2) + the weight of the accessories transported P3.
P1+P2+P3 ≤ PMAX
Be careful not to exceed the transportable load indicated on the vehicle booklet.
Be careful never to exceed the maximum load indicated in the assembly instructions for the roof bars.
Attention! When driving, repeatedly check the tightening of all the screws and fixing bolts, both those relating to the roof rack and those of the tent. Take advantage of travel breaks.
The seller and the manufacturer shall not be held liable for failure to comply with these requirements.
It is advisable to carefully read the technical instructions in the vehicle’s registration manual and the respective user manuals.
10. GENERAL ADVICE ON USE
lease read carefully the specific instructions and the General rules for use and maintenance, which are an integral part of the products. Here are some common warnings:
10.1 High-strength mosquito-nets must be used with due caution: do not pull them with too much strength or hit them. Strong pressure may cause them to tear or split. Since such breakages are due to incorrect handling, they are not covered by the warranty.
The manufacturer is not liable in case of breakage of mosquito nets.
10.2 It is advisable to treat the zips with lubricating sprays, soap or various waxes to ensure that they work properly. Before using the zips or the Velcro straps, it is recommended to remove sand, mud or other deposits, if present.
The Manufacturer is not liable in case of zips breakage.
10.3 Treat carefully and do not pull the window-opening cords in the provided models, and in general any bands. The manufacturer is not liable for broken cords.
10.4 In the event of strong wind, close the awnings and changing cabins and any other accessory that could produce a sailing effect.In the event of heavy rain, remove any water pockets on the roof. The weight of these water pockets could bend or damage the support poles. Even verandas, although they have a sturdy independent pole, are still temporary structures that cannot withstand extraordinary weather events. It is therefore recommended to fold up or not to use such accessories if unfavorable environmental conditions are expected.
The manufacturer is not liable for breakages.
10.5 Check and remove excessive quantities of snow, ice or water, any animal excrements and vegetal resins from the roof tents (be careful when cleaning).
10.6 When closing or opening the roof tents, make sure that there are no travel materials (pillows, blankets, sleeping bags) or personal belongings that prevent them from closing or opening.
The manufacturer is not liable for deformed shells.
10.7 In the NeO™ models, the tightening of the hooks and latches (external metal fasteners) is adjustable; it is recommended not to over-tighten them.
10.8 Do not drive with open tents.
11. TOP AND BOTTOM PANELS
11.1 Also laboratory results have confirmed the great elasticity of the panels and the extraordinary resilience of gelcoat/colour; however, being the latter a superficial component which is more rigid, it is necessary not to hit, bend or deform the article. Incorrect actions could cause superficial colour micro-breaks that the Manufacturer will not acknowledge under the Warranty.
11.2 Colour superficial micro-breaks are only an aesthetic factor, they do not reduce the articles functionality, nor cause water or dust infiltration; they can always and easily be repaired, with some painting or car repair works.
11.3 Pay the utmost attention in handling the tents. It is recommended not to force, deform or bend the upper panels, special attention is required for sides and borders.
11.4 Do not hit the top or bottom covering panels in a violent manner. Do not drag shells on the ground without protection.
11.5 Do not transport tents holding the roof border; use the specially provided handles or hollows under the base.
11.6 While closing the tents, as the fabric is bended inside the panels, do not lift or deform the border of the roof: this operation could cause superficial colour micro-breaks.
11.7 While climbing on the ladder, do not cling with all your weight on the border of the roof: such a stress can cause superficial micro-breaks on the base frame and panel.
11.8 When closing or opening roof tents, make sure there are no travel materials (pillows, blankets, sleeping bags), ladders or personal belongings preventing opening or closing.
11.9 During the tent’s use, even movement of the users can deform the panels and create small superficial cracks in the colour, visible on the outside.
11.10 Inside carpet insulation has been held together with a superglue, it may come off due to excessive pulling of the inner linings and is not covered under warranty.
11.11 Micro-breaks are due in most cases to misuse or accidental causes; they are not due to manufacturing defects and are not covered by the Product Warranty in any way.
11.12 During the storage, it is recommended to position the shell roof tent, using a protection in order to avoid any scratch on the bars and panels; use, for example, some cardboard, polystyrene, sponge or fitted carpet. Do not overturn the tent, always position it on its base.
VENTILATED ROOF INSULATION AS YOU WOULD FIND IN THE MOST PRESTIGIOUS ATTICS!
12. FABRIC FEATURES
Each fabric is manufactured in compliance with high quality standards and it distinguishes itself for the fabric features. The fabric is polyester In case of rain, the minimum water column value is equal to 250 mm (for vertical fabrics) and 600 mm (for the roof). The condensation and the breathability of the fabric allows the tent to be insulated against cold. All the fabrics, in particular the Over/Land-Camp-Zone fabric, reach the stated water column value after some exposures to rain. The more the fabric gets wet and is exposed to water and humidity, the better becomes its breathability; the dew at night, the environmental humidity and the dust particles as well let the textile fibres expand and the seam holes get clogged. The condensation is technically an unavoidable phenomenon which is hindered by the high speed of water vapor transferred to the external fabric. In case of high temperature difference, it is possible to stop the generation of the natural condensation in the tent, by using the tent openings. We advise not to use any artificial instruments such as fans, battery operated vacuum cleaners or any other commercial appliances. Cuts and tears on fabric due to improper use are not covered under warranty.
13. CARE AND MAINTENANCE
Fabrics cleaning shall be carried out by utilizing non-aggressive products (use soft sponges and anyway do not exceed in fabric rubbing).
To keep the fabric in perfect conditions, it must be cleaned regularly. If dirt remains on the fabric for a long period, it could be absorbed by the fabric and damage it forever. Always take care of the fabric while cleaning.
Regular cleaning and regular application of a protective layer with a silicone spray product is essential to keep the aluminum closures in perfect conditions. Do not leave closures dirty for a long time, in order to avoid seizures and deterioration of its parts.
In case of sand make sure it does not damage the fabric. In such a case, it is advisable to suck the sand mechanically before utilizing water or neutral solutions.
For polyester cleaning use medium alkaline and water-based professional detergents, try to avoid using very aggressive products.
Any possible scratch, opaqueness or other elements concerning polyester and panels can be removed by simple bodywork fixing and polishing (treat the surface where necessary with water and fine grain abrasive paper or polishing paste).
To keep the panel’s brightness, it is advisable to apply a protective wax twice a season (the same wax you use for your car). Otherwise, a general colour dullness could occur and in such a case you need to polish by using car repairer’s products. As to panels, in comparison with green, dark grey and black, the white colour has a remarkably higher resistance to sun rays and any other environmental factors.
Do not stand/jump on the rooftop tent while open/close.
13.1 Before storing the tent, we suggest removing the mattress with pillows and greasing all metallic parts with a light oil film. Do the same on all bolts, nuts and elements for tents opening, as well as on the panels external hooks, that shall be regularly greased.
13.2 As for their storage, they can be stored vertically (on their wide side) or horizontally (with the base of the tent on the ground); in the latter case, do not put loads on the panels.
13.3 Before removing the tent from the vehicle, we recommend always unhooking it from the brackets/roof-rack bars to make disassembling easier.
13.4 Store the tent in a dry place.
IMPORTANT GENERAL INFORMATION
The information reported on the Camping Co. web site are non-binding.
All images, technical data, colors, weights, dimensions are given only as indication; the manufacturer reserves the right to make technical, construction and appearance changes to the product without prior notice. All roof tents are hand manufactured and therefore their weight may slightly vary. Manufacturing tolerance is within 10%.
For any dispute arising from supply contracts concerning the goods or damages caused by the product, the Court in Guwahati, Assam, shall be the only place of jurisdiction.